Cherokee Nation Health Services (CNHS) is committed to promoting the health and well-being of Cherokee citizens and the communities we serve. Our Patient Experience Team works to ensure every patient has access to respectful, responsive, and patient-centered care while helping individuals navigate Cherokee Nation Health Services and available health care resources.

The Patient Experience Team serves as a centralized resource for patients and Cherokee citizens seeking assistance, including at-large citizens who live outside the Cherokee Nation Reservation. Our team can provide guidance, connect individuals with appropriate resources, and help address questions or concerns related to their health care experience.

The Patient Experience Team can assist with:

• At-large patient and citizen inquiries

• Navigating the Cherokee Nation Health Services system

• Identifying tribal and community health care resources

• Questions or concerns related to the patient experience

• Information regarding CNHS programs, services, and available resources

• Connecting patients with the appropriate CNHS department or service

• Assistance with communication and coordination when additional support is needed

Patient Services Advocates

Patient Services Advocates (PSAs) work alongside the Patient Experience Team to support patients at Cherokee Nation Health Services facilities. PSAs serve as an on-site resource for patients and families, helping answer questions, address concerns, identify available resources, and connect patients with the appropriate departments or services.

While Patient Services Advocates provide facility-based support, the Patient Experience Team provides system-wide assistance and coordination across Cherokee Nation Health Services. Together, PSAs and the Patient Experience Team work collaboratively to help patients navigate their care, communicate concerns, and access the information and resources they need.

Whether you need assistance navigating CNHS, have a question about available services, or would like to share a concern about your health care experience, we are here to help.

Contact the Patient Experience Team

Phone: 539-234-CARE (2273)
Email: health@cherokeenationhealth.org

Chandler Romero
Patient Experience Manager
Phone: 539-234-2490
Email: chandler-romero@cherokeenationhealth.org